Privacy Policy
Last Updated: January 20, 2025
Zephorivant ("we," "us," or "our") operates the website https://zephorivant.pro (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service and the choices you have associated with that data.
1. Information We Collect
1.1 Personal Information
When you use our Service or contact us for consultation services, we may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address
- Professional Information: Company name, job title, professional interests, and areas of communication development interest
- Communication Data: Messages, inquiries, and feedback you provide through our contact forms or email
- Service Usage Information: Information about your consultations, training preferences, and service history
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- Technical Data: IP address, browser type and version, time zone settings, browser plug-in types and versions, operating system, and platform
- Usage Data: Information about how you use our website, products, and services, including pages visited, time spent on pages, and navigation paths
- Cookie Data: Information collected through cookies and similar tracking technologies (see our Cookie Policy section)
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our communication consulting and training services
- Communication: To respond to your inquiries, send appointment confirmations, and provide customer support
- Personalization: To customize our services based on your specific communication development needs and preferences
- Marketing: To send you newsletters, promotional materials, and information about our services that may interest you (with your consent)
- Analytics: To analyze usage patterns and improve our website functionality and user experience
- Legal Compliance: To comply with legal obligations and protect our legal rights
- Security: To detect, prevent, and address technical issues and fraudulent activities
3. Legal Basis for Processing (GDPR)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:
- Consent: You have given us explicit permission to process your information for specific purposes
- Contract: Processing is necessary for the performance of our consulting and training services
- Legal Obligation: We need to comply with applicable laws and regulations
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, hosting services, and analytics providers
- Professional Consultants: When necessary for providing our consultation services, we may share relevant information with our team of communication specialists and trainers
- Legal Requirements: We may disclose your information if required by law, court order, or governmental authority
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
- With Your Consent: We may share information for any other purpose with your explicit consent
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. Types of cookies we use include:
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (Facebook Pixel)
- Preference Cookies: Remember your settings and preferences for future visits
You can manage your cookie preferences through our cookie banner or your browser settings. Note that disabling certain cookies may affect website functionality.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection and confidentiality
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of data:
- Contact Information: Retained while you are an active client and for 3 years after your last interaction
- Service Records: Retained for 7 years for professional and legal compliance purposes
- Marketing Data: Retained until you withdraw consent or request deletion
- Website Analytics: Typically retained for 26 months
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (right to be forgotten)
- Restriction: Request restriction of processing in certain circumstances
- Data Portability: Request transfer of your data to another service provider
- Objection: Object to processing based on legitimate interests or for direct marketing purposes
- Withdraw Consent: Withdraw previously given consent at any time
- Lodge a Complaint: File a complaint with your local data protection authority
To exercise any of these rights, please contact us using the information provided below.
9. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
11. Third-Party Links
Our Service may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
12. Marketing Communications
With your consent, we may send you marketing communications about our services, upcoming workshops, and relevant professional development opportunities. You can opt out of receiving marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly at [email protected]
- Updating your communication preferences in your account settings
Please note that even if you opt out of marketing communications, we may still send you service-related communications.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
14. Contact Us
15. Data Protection Officer
For any privacy-related inquiries or to exercise your data protection rights, you may contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.