Refund Policy

Last Updated: January 20, 2025

At Zephorivant, we are committed to providing high-quality communication consulting, public speaking training, interview preparation, and presentation skills development services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our Services.

1. General Refund Principles

Our refund policy is designed to be fair to both our clients and our organization. We understand that circumstances change, and we strive to accommodate reasonable refund requests while protecting the time and resources invested by our professional consultants and trainers.

2. Free Initial Consultation

We offer a complimentary initial consultation to all prospective clients. This consultation allows you to:

• Meet with our consultants and discuss your communication development needs
• Understand our approach and methodology
• Receive a personalized service proposal
• Ask questions about our Services before making a financial commitment

We encourage all clients to take advantage of this free consultation to ensure our Services meet your expectations before purchasing.

3. Single Session Services

3.1 Before Service Delivery

For single session consultations or training sessions:

• More than 48 hours before scheduled session: Full refund of any prepaid fees
• 24-48 hours before scheduled session: 50% refund or full credit toward future services
• Less than 24 hours before scheduled session: No refund; session fee is non-refundable

3.2 After Service Delivery

Once a single session has been completed, fees are non-refundable. This policy reflects the time, expertise, and preparation invested by our consultants in delivering personalized services.

4. Multi-Session Packages and Programs

4.1 Before Program Commencement

For multi-session packages purchased but not yet started:

• More than 7 days before first session: Full refund minus any non-refundable deposit (typically 10% of total package cost)
• 3-7 days before first session: 75% refund
• Less than 3 days before first session: 50% refund

4.2 Partial Program Completion

If you wish to discontinue a multi-session program after it has commenced:

• Refunds are calculated on a prorated basis
• Completed sessions are charged at the single-session rate (which is typically higher than the package rate)
• The difference between what you paid and the value of completed sessions at single-session rates is refunded
• If single-session rates exceed your package payment, no additional charges apply, but no refund is available

4.3 Example Calculation

5. Specialized Programs and Intensive Workshops

For specialized intensive programs, workshops, or customized corporate training:

• Non-refundable deposit: A deposit of 25-50% is typically required to secure your place and is non-refundable
• More than 14 days before program start: Refund of fees paid beyond the non-refundable deposit
• Less than 14 days before program start: No refund; full program fees apply
• After program commencement: No refunds for any reason

6. Service Satisfaction Guarantee

While we cannot guarantee specific career outcomes, we are committed to service quality. If you are unsatisfied with your first session of any package:

• Notify us within 24 hours of the session completion
• Provide specific feedback about your concerns
• We will offer either a complimentary replacement session with a different consultant or a full refund of that session's fee
• This guarantee applies only to the first session of any engagement and cannot be combined with other refund provisions

7. Circumstances Beyond Our Control

7.1 Force Majeure

If we are unable to deliver Services due to circumstances beyond our reasonable control (natural disasters, government restrictions, health emergencies, etc.):

• We will make every reasonable effort to reschedule services
• If rescheduling is not possible, we will provide a full refund of any prepaid fees for undelivered services
• We are not liable for any additional costs, expenses, or damages resulting from such cancellations

7.2 Consultant Unavailability

If your assigned consultant becomes unavailable due to illness, emergency, or other unforeseen circumstances:

• We will offer a qualified substitute consultant whenever possible
• If you prefer to wait for your original consultant, we will reschedule at no additional charge
• If neither option is acceptable, you may receive a full refund for the affected session(s)

8. Medical and Emergency Situations

We understand that genuine emergencies occur. In cases of documented medical emergencies or family emergencies:

• Contact us as soon as reasonably possible
• Provide appropriate documentation (medical certificate, official notice, etc.)
• We will work with you on a case-by-case basis to find a fair solution, which may include rescheduling, credit, or partial/full refund
• This provision is subject to our reasonable discretion and verification

9. Non-Refundable Items

The following are non-refundable under any circumstances:

• Materials, books, or resources that have been provided or downloaded
• Customized content, assessments, or materials prepared specifically for you
• Third-party services or resources procured on your behalf
• Administrative fees or payment processing fees
• Services already rendered or consultations already held

10. Refund Request Process

To request a refund, please follow these steps:

Step 1: Submit Written Request

Send a refund request email to [email protected] including:

• Your full name and contact information
• Service description and dates
• Invoice or receipt number
• Reason for refund request
• Supporting documentation (if applicable)
• Preferred refund method

Step 2: Review Period

We will review your request within 5-7 business days and may contact you for additional information or clarification.

Step 3: Decision Notification

You will receive written notification of our decision via email, including:

• Approval or denial of the refund request
• If approved: refund amount and expected processing timeline
• If denied: explanation and any alternative options available

Step 4: Refund Processing

Approved refunds will be processed within 10-14 business days using your original payment method unless otherwise agreed.

11. Refund Methods and Timeline

Refunds will typically be issued using the original payment method:

• Credit Card: 5-10 business days after processing (may vary by card issuer)
• Bank Transfer: 3-5 business days after processing
• Other Methods: Timeline communicated at time of refund approval

Please note that we can only process refunds after any payment processing fees are accounted for, and you may receive slightly less than the original charge due to non-recoverable transaction fees.

12. Chargebacks and Disputes

If you dispute a charge with your credit card company or payment provider without first contacting us:

• Your access to current and future Services may be suspended
• We reserve the right to pursue recovery of any amounts legitimately owed
• You may be responsible for any fees we incur as a result of the chargeback

We strongly encourage you to contact us directly before initiating a chargeback so we can work together to resolve any concerns.

13. Credit and Rescheduling Alternative

In many circumstances, we can offer alternatives to refunds:

• Service Credit: Full value credit toward future services, valid for 12 months
• Rescheduling: Move sessions to dates that work better for you at no additional cost
• Service Exchange: Switch to a different type of service of equivalent value
• Transfer: Transfer your package to another person (subject to approval)

These alternatives often provide more flexibility than refunds and help you receive the full value of your investment.

14. Corporate and Group Bookings

Refund terms for corporate training, group workshops, or organizational consulting may differ from individual services and will be specified in the corporate service agreement. Generally:

• Higher non-refundable deposits (typically 50%)
• Longer cancellation notice periods (typically 30 days)
• Prorated refunds for partial program cancellations
• Flexibility for rescheduling within agreed timeframes

15. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. However, any changes will not affect refund requests for Services purchased before the policy change. The version of the Refund Policy in effect at the time of purchase governs your refund rights.

16. Exceptions and Special Circumstances

We recognize that every situation is unique. If you believe you have circumstances that warrant an exception to this policy:

• Contact us directly to explain your situation
• Provide any relevant documentation
• We will review your case individually and in good faith
• While we cannot guarantee exceptions, we are committed to fair and reasonable treatment

17. No Guarantees of Outcomes

Important clarification: Our Services are educational and consultative in nature. We do not guarantee:

• Job offers or interview success
• Specific career advancement or promotions
• Particular performance outcomes in presentations or public speaking
• Any specific measurable results beyond our best professional efforts

Refund requests based on lack of specific career outcomes will not be honored. Our commitment is to provide high-quality professional training and consulting services, not to guarantee results that depend on many factors beyond our control.

18. Questions and Concerns

19. Acknowledgment

By purchasing our Services, you acknowledge that you have read, understood, and agree to this Refund Policy. You also acknowledge that this policy is incorporated into our Terms and Conditions and forms part of the binding agreement between you and Zephorivant.

We appreciate your business and are committed to providing exceptional service while maintaining fair and transparent policies for all clients.